Welcome to Tebex Support
I have purchased something from a store and haven't received my item, can you assist?
Occasionally there can be a slight delay in the delivery of purchases on a server, we recommend waiting at least 30 minutes before contacting our support team.
Can you help me with a refund?
Unfortunately, Tebex does not issue refunds for such transactions. This is because of the unique characteristics of digital transactions, where goods and services are consumed instantly and cannot be returned in the same condition as physical items.
Can you help me with my declined payment?
If you have received an error stating your payment has been declined, please create a support ticket and add your tbx ID.
For all other decline reasons please review the decline prompt and follow the next steps as suggested.
Physical Address​
1-3 Ballards Ln, London N3 1UX, United Kingdom
Email Address
Contact the Tebex Customer Support Team
